ExtraHop Support Learning Path

ExtraHop Support Learning Path

Learn to provide customer support for ExtraHop systems and troubleshoot common issues in this learning path.

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Troubleshooting Hardware and System Failure
In this module, learn how to investigate problems that may arise with ExtraHop appliances and systems.
FREE
6 min
Packet Sensor/Discover Appliance (EDA) Console/Command Appliance (ECA) Recordstore/Explore Appliance (EXA) Support System Health Troubleshooting
Detection Support
In this module, learn to investigate the validity of a detection and provide customer support for valid detections.
FREE
5 min
Detections Support Troubleshoot Troubleshooting
Query Issues
Learn to diagnose issues with record and packet queries in this module.
FREE
6 min
Records Packets Recordstore/Explore Appliance (EXA) Packetstore/Trace Appliance (ETA) Troubleshoot Troubleshooting Queries
Data Feed Troubleshooting
Learn about the potential causes of data feed issues and walk through an example of of how to troubleshoot a problem in this course.
FREE
4 min
Metrics Charts Support System Health Troubleshoot Troubleshooting Data Feed
Integration Troubleshooting
Learn to troubleshoot issues with a third-party integration with ExtraHop by walking through an example in Splunk.
FREE
3 min
Integrations Splunk Troubleshoot Troubleshooting
Troubleshoot Triggers
In this module, learn how to monitor and troubleshoot trigger performance in the ExtraHop UI.
FREE
4 min
Triggers Bridge triggers System Health Troubleshoot
ExtraHop Support Learning Path Quiz
Test your knowledge of the content from the ExtraHop Support learning path in this learning path quiz
FREE
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ExtraHop Support Learning Path Feedback Survey
FREE